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Terms & Conditions

1. Agreement

By using this Website you agree to be bound by these Terms.

2. Price and Payment

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. However, we reserve the right to change prices at any time without notice to you.

Payment can be made using most major credit or debit cards, or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason authorise payment to us, we will not be liable to you for any delay or non-delivery.

3. Product Descriptions

Every care is taken to provide accurate photos of our products, but please note; colours may vary from one computer device to the next, depending on screen size and resolution settings etc. Also, each of our Adorable Cushions is made individually, therefore, the shape may vary from the image shown on the website.

4. Orders

Orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

An order placed by you will be treated as an offer to purchase the goods from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you.

5. Returns and Cancellation Policy

Adorable Cushions offers a 21 day no quibble returns policy, if for any reason you decide you no longer require the item/s you have purchased. All we ask is that they be kept in perfect, re-saleable condition and in their original, unopened packaging. Simply return the goods to us for a full refund of your purchase price, plus any delivery charges you may have paid. We suggest that you return goods using a 'signed for' service, as we cannot accept responsibility for returned goods we do not receive. Please notify us on; 0800 002 9930 or via email; info@adorablecushions.co.uk if you wish to either cancel an order or make a return. The cost of returning the goods is the customer’s responsibility, it is also the customers responsibility to ensure the goods are returned in a perfect, saleable condition, otherwise a refund will not be issued.

In the unlikely event you receive a faulty product, we will refund you in full. Usually a digital photo will be all that is needed as evidence of the fault. Once the goods have been returned we will carryout a refund (Adorable Cushions will arrange collection and pay the postage cost).

Please note, for reasons of security a refund can only be made on the original credit card used for the purchase.

Your Statutory Rights are not affected

6. Privacy Policy

Adorable Cushions will treat all your personal information as confidential. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

7. Data Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. Amendments

Adorable Cushions reserve the right to update these Terms & Conditions from time to time and any changes will be notified to you via a suitable announcement on the Website.

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